Ayurvedic Wellness
Ayurvedic Wellness
Questions about orders, shipping, or privacy? Find everything you need below.
Reach out to our support team for any inquiries regarding products, orders, or general wellness guidance.
Call / WhatsApp
+91 965 6360 071
Mon–Sat, 9:00 AM – 6:00 PM
thwachastore@gmail.com
We reply within 24 hours
Clinic Address
Ethini Hospital, Chathamangalam, Kozhikode, Kerala 673001
We currently ship all orders via India Post Speed Post – a reliable, trackable service covering every pin code in India.
Shipping Charges: Flat ₹60 for orders below ₹500. Free shipping on orders of ₹500 and above.
Processing Time: Orders are dispatched within 2–3 business days. You will receive a tracking ID via SMS/email.
Delivery Timeline: Usually 5–7 business days after dispatch (may vary by location). For any delays, please contact our customer care.
* We currently ship only within India. International shipping will be launched soon.
Information We Collect: When you place an order or book a consultation, we collect your name, mobile number, email address, and shipping address. We may also collect health-related information you voluntarily share for treatment purposes.
How We Use Your Information: Your data is used solely to process orders, confirm appointments, provide wellness guidance, and improve our services. We never sell or share your personal information with third parties for marketing.
Data Security: We use industry-standard encryption and secure servers to protect your information. Access is restricted to authorized personnel only.
Cookies & Tracking: Our website uses basic cookies to enhance user experience (e.g., remembering cart items). No third-party tracking is employed.
Your Rights: You may request access, correction, or deletion of your personal data by contacting our customer care. We will respond within 30 days.
This policy is effective from January 1, 2024. Any updates will be posted on this page.